Privacy Policy

Last Revised December 2019

What information we collect from and about you.

Contact information: For example, we might collect your name and street address. We might also collect your phone number or email.

Information you submit or post: If you submit a question or comment or apply for a job, we will collect the information you provide to us.

Online Identifiers: For example, we might collect your IP address, advertising ID, unique device ID, and other information about your device, and internal and third party IDs that have been assigned to you.

Browsing and Usage information: If you use our websites, we may collect information about the browser you are using. We might track the pages you visit. We might look at what site you came from, or what site you visit when you leave us.  We may collect personal information in content that you provide on the Website. We collect this information using the tracking tools described here. To control those tools, please read here.

Location Information: We collect your general location using your IP address.  We may also collect your precise location if you access the mobile version of our website, using different types of technologies, including GPS and Wi-Fi.

how we collect information in different ways.

We collect information directly from you. For example, if you fill out our comment form or apply for a job.

We collect information from you passively through technology. We use tracking tools like browser cookies and Web beacons. To learn more about these tools and how you can control them, click here.

We get information about you from third parties. For example, social media platforms may give us information about you.

We combine information. For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we get from a third party with information we already have.

HOW WE USE YOUR INFORMATION

We may use your information: To respond to your requests or questions or comments. For example, we might use your information to respond to requests regarding our work or job openings.

To look at site trends and perform data analyses and other processing. We may use your information to make website improvements or perform market and consumer research.

For security purposes. We may use information to protect our company or our websites and identify and protect against fraud and other criminal activity, claims and other liabilities.

To operate our business. We may use the information to evaluate and improve our business, including determining the effectiveness of our marketing and advertising and otherwise support our business functions.

To promote our business.  Unless we tell you otherwise, we might send you notices of services that may interest you. We might tell you about new website features or service offerings. To manage this, follow the instructions in Your Choices below. We may also use to customize your visits to our websites and tailor our websites to better meet your needs.

To communicate with you about our relationship.  We may contact you to tell you about changes to this Policy or our website Terms. We may correspond with you about your job application.

To comply with and enforce applicable legal requirements, internal policies and industry standards and as otherwise permitted by law.

For other specific purposes. If we use your information for other means, we will provide you with specific notice at the time of collection.

HOW WE MAY SHARE INFORMATION WITH THIRD PARTIES.

We may share information: Within our company (including our affiliated companies).

With government or other law enforcement authorities if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests it.

With any successor in a sale, merger or transfer of all or part of our business (including a reorganization, dissolution, bankruptcy or liquidation).  For example, if part or all of our business was sold we may sell our customer list as part of that transaction but would use reasonable measures to help ensure that any successor treats your information in accordance with this Privacy Policy.

With vendors and service providers who perform services on our behalf in order to improve our agency’s services and advertising.  For example, we share information with vendors who send emails and other marketing or customer service communications for us; operate and maintain our websites and customer databases; operate, host, or manage our websites; protect against and investigate security incidents; provide advertising or marketing services; provide analytics services; audit our business and financial statements; provide legal advice; place our advertisements; or who help us vet job applicants or conduct background checks.

With our business partners. For example, we might share information with a business partner. We may share personal information for other reasons we may describe to you from time to time as permitted by law.

We may share aggregated or de-identified information with third parties for any purpose, unless prohibited by law.

YOUR CHOICES ABOUT OUR MARKETING AND TRACKING TOOLS.

You can opt out of marketing emails. To stop receiving our commercial emails, please email us at info@rpa.com or follow the instructions in any marketing message you get from us.  Even if you opt out of getting marketing messages, we will still send you transactional messages, such as responses to your questions or feedback.

You can control cookies and tracking tools.To learn how to manage how we — and our vendors — use cookies and other tracking tools, please click here.

THESE SITES ARE NOT INTENDED FOR CHILDREN.

Our sites are not created for children and we don’t believe that children would be interested in them. We do not to our knowledge collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email us at info@rpa.com. Read the helpful information provided by the FTC.

HOW WE PROTECT YOUR INFORMATION

We use standard security measures. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. We maintain safeguards designed to protect your personal information and use industry standards when we collect or transmit personal information.However, no website, mobile application, database or system is completely secure and our emails and other communications that you send to us through our sites are not encrypted. You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse and are strongly advised not to communicate any confidential information through these means.

WE STORE INFORMATION IN THE UNITED STATES.

This website is intended for visitors located in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States and by using the Sites/giving your information, you consent to such transfer and understand that the U.S. may not provide the same level of protections as the laws of your country.

WE MAY LINK TO THIRD PARTY SITES OR SERVICES WE DON’T CONTROL.

If you click on one of those links, you will be taken to websites we do not control. This Privacy Policy does not apply to the information practices of those websites. You should read the privacy policy of other websites carefully before disclosing any of your information and access such linked websites at your own risk. We are not responsible for such third-party sites.

YOUR CALIFORNIA PRIVACY RIGHTS

Under California’s “Shine the Light” law, Civil Code Section1798.83, California residents who provide Personal Information in obtaining products or services for personal, family or household use are entitled to request and obtain from us, once a calendar year, information about the customer information we shared, if any, with other businesses for their own direct-marketing uses. If you are a California resident and would like to obtain this information, please send an email message to us as set forth in the“Feel Free to Contact Us” section with “Request for California PrivacyInformation” on the subject line and in the body of your message. We will provide the requested information to you to the extent covered by the “Shine the Light”requirements to your email address within thirty (30) days. Please be aware that not all information sharing is covered by the “Shine the Light”requirements.

For purposes of the California Consumer Privacy Act of 2018, we are generally a service provider to our clients.  In rare instances in which we have not collected or processed personal information as a service provider, if you reside in California, you can make the following requests with respect to your personal information:

  • Access – You can request that we disclose to you the categories of personal information we collected about you, the categories of sources from which we collected the personal information, the categories of personal information we sold or disclosed, our business or commercial purpose for collecting and selling the personal information, the categories of third parties with whom we shared the personal information, and the specific pieces of personal information we collected about you over the past 12 months.  
  • Deletion – You can request that we delete your personal information that we maintain about you, subject to certain exceptions.
  • Opt-out – You can request that we not sell your personal information by clicking Do Not Sell My Info. For purposes of this Privacy Policy, “sell” means the sale of your personal information to an outside party for monetary or other valuable consideration, subject to certain exceptions in the California Consumer Privacy Act.

RPA will not discriminate against you because you made any of these requests.

Note that for purposes of these requests, personal information does not include information about job applicants, employees and other of our personnel; information about employees and other representatives of third-party entities we may interact with; or information we have collected as a service provider to our clients.  

California residents can make these requests by contacting us asset forth below.  We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted bylaw, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate customer requests.  We will take reasonable steps to verify your identity prior to responding to your requests. The verification steps will vary depending on the sensitivity of the personal information and whether you have an account with us.  California residents may designate an authorized agent to make a request on their behalf.  When submitting the request, please ensure the authorized agent is identified as an authorized agent.

For purposes of these requests, please note the following regarding how we collect and use your personal information as described in this policy, including in the previous 12 months:

  • We may collect, and use for our business and commercial purposes, the following categories of personal information as set forth in applicable California law: Identifiers; characteristics of protected classifications under California or federal law; commercial information; professional or employment information; internet or other electronic network activity information; geolocation data; and inferences.  We collect this personal information from the sources described above.
  • We may disclose each of the foregoing categories of personal information for the business purposes described in this Privacy Policy to the extent permitted by applicable law.

PRIVACY POLICY UPDATES

This Privacy Policy may be updated periodically and without prior notice, but we will post a prominent notice at the top of this Privacy Policy to notify you of any significant changes and will indicate at the top of the notice when it was most recently updated. Please check this Privacy Policy periodically for changes.

FEEL FREE TO CONTACT US

If you have questions about this privacy policy or how we handle your personal information or you want to update your personal information or preferences, please email us at info@rpa.com, click here or call our toll-free number 1-833-457-0376.

OUR TRACKING TOOLS
WE USE COMMON TRACKING TECHNOLOGIES.

We and our vendors use several common tracking tools. These may include browser cookies. We may also use Web beacons and similar technologies. We use these tools to track our consumers and website visitors. We also use them for other business purposes, including:

  • To track new visitors to our sites.
  • To recognize past visitors.
  • To store your password if you are registered on our sites.
  • To serve you with advertising content which we think will interest you. As part of this customization, we may observe your behaviors on this website or on other websites. We may also get information about your browsing history from our trusted business partners.
  • So we can better understand our audience, our customers, our website visitors, and their respective interests.

YOU CAN CONTROL TRACKING TOOLS.

Do Not Track is a privacy preference that users can set in their Web browsers to send a message to websites requesting them not to track the user. At this time, we do not respond to Do Not Track browser settings or signals and adhere to the requirements of this Privacy Policy.

Further, your browser may give you the ability to control cookies, so please check your browser. How you do so depends on the type of cookie and your browser. Certain browsers can be set to reject browser cookies or warn you each time a cookie is being set. To control or opt out of flash cookies, which we may use on certain websites from time to time, you can go here. Why? Because flash cookies cannot be controlled through your browser settings.

NOTE: If you set your computer to block cookies, you may not be able to use certain features on our sites.

OUR ADS ON OTHER WEBSITES MAY BE SERVED BASED ON TRACKING.

We may also work with online advertising companies to provide you with advertising that is as relevant and useful as possible and with other third-party service providers, including Google, to collect and analyze information about the use of our sites. We may provide this advertising on our sites and other third-party sites that you visit. These ads may be based on information you submit on our websites or third-party sites. They may also be based on your activities or behaviors on our websites or on third- party sites. The information gathered may be used to serve you with advertisements on our sites or on third-party websites and to collect and analyze information about the use of our sites. This includes mobile websites or applications.

YOU CAN OPT OUT OF ONLINE BEHAVIORAL ADVERTISING.

We sometimes work with vendors to provide you with online ads. The ads you see may be based on your activities on our website or third-party sites. To learn more about interest-based advertising or to opt out of having your online behavior tracked for advertising purposes visit the Digital Advertising Alliance and click here. You can also learn about Google’s practice    at http://www.google.com/policies/privacy/partners/ and opt out by using the Google Analytics Opt-Out Browser Add-on. [Please note that even if you choose to opt out, you will continue to the ads, but they will not be based on how you browse.]